NPS Customer Care Number

The NPS is a defined contribution retirement savings scheme targeted at old age financial security, subscribers can have various queries and require timely assistance from knowledgeable customer care personnel. To facilitate convenient issue resolution regarding registration, contributions, withdrawals, and taxation, the NPS administration has established multiple customer contact channels like toll-free nps helplines, online chat support and centralised contact centres. 

This guide comprehensively compiles the various NPS customer care numbers and contact details that subscribers can contact for seamless information access and service support related to their pension accounts.

Escalation Level for NPS Grievances

Escalation Level I

If the grievance remains unresolved after contacting the NPS intermediary service provider, the subscriber can escalate it to the Central Grievance Management System (CGMS). The NPS Trust website has an online grievance registration facility for logging complaints at www.npstrust.org.in/grievance-redressal. There is also a toll-free call center 800 889 1030 for assistance with registering grievances on the CGMS portal. Complaints are acknowledged through system generated receipt numbers for follow-up and aimed to be resolved within 30 days at this first level.

Escalation Level II

Even after contacting the higher-ups, if your NPS worries remain unresolved, don't lose hope, approach the Ombudsman appointed by the PFRDA. Subscribers can email their grievance details to cgms@pfrdaindia.org.in or call 011-26517501 to highlight unaddressed issues. The standard complaint reference numbers need to be provided from previous escalation stages. As the pension regulator, the PFRDA accords top priority for timely resolution of subscriber grievances.

Escalation for NPS Exits

Subscribers seeking to initiate withdrawals from NPS accounts may face issues or delays in processing of exit-related requests. Such pending or rejected requests without adequate justification can be escalated through proper grievance redressal channels for timely resolution.

Escalation Level I

If an exit request is pending for over 10 days or rejected without adequate justification, the first step is to escalate the issue to the CRA. Grievances can be registered on the CRA's website, or you can call on 1800 2220 80.

Escalation Level II

If you are dissatisfied with the CRA response, the next step is to approach the Ombudsman appointed by the PFRDA. Just email the standard details to ombudsman@pfrda.org.in or call 011-26517507. Being the regulators, they are bound to settle exit matters promptly.

Customer Care number for APY (Atal Pension Yojana)

A dedicated APY customer care team backs you for any account, withdrawal or policy information you need. Dial this toll-free number 1800 889 1030 for help. The IVR automated service is also available in English and Hindi for self-help.

NSDL Branch Offices

The NDSL head office is in Mumbai. For any queries related to NSDL's depository services, subscribers can call 022-48867000 or email info@nsdl.com.
Other branch offices are in New Delhi ((011) 23705418), Chennai ((044) 2814 3917/18), Ahmedabad ( (079) 2646 1376) and Kolkata ((033) 2281 4461)  etc.